Tag Archives: Decathlon

A welcomed “favor” at Decathlon

Those annoying, itchy, long white tags that can be found inside a new item of clothing and that drive you crazy if you forget to take them off — DON’T do it unless you’re sure the item is a keeper. This may seem like a no-brainer, but when you’re dealing with baby clothes sometimes you just assume it’s not necessary.

The other day I went to Decathlon, a huge sports chain here in Spain, and purchased a baby swimming outfit for swimming classes, complete with little matching flip flops.

Decathlon_Logo

Decathlon baby swimsuit

My son’s a big boy, but not huge. Since he wasn’t even a year old yet I decided to go with the 18 month size. When we got home I cut off all 4 annoying tags inside the suit and headed out on my merry way. Unfortunately, when we got to the pool locker room for class I was surprised to find that the bathing suit was way too small. Someone looked like a sausage coming out of its casing. I could barely even pull up the zipper.

So…back I went to Decathlon a few days later not really sure what to expect even though I had kept the sales receipt and all of the little tags that I had cut off. The only thing I didn’t bring was my baby so he could make a sad face when I explained the sausage story.

The person who attended me was very nice and said it would be no problem (all I wanted was an even exchange for a 2 year old size – again he was only 11 months old) until he saw the cut off inside tag. Uh oh. At this point a supervisor had to be called over, to whom I explained again that I really would never have thought that an 18 month old size would be too small. After a small exchange of glances between the two employees I was told that they could do a “gestor comercial” and exchange the item for me, but it was made very clear that this was a big favor since they wouldn’t be able to resell the merchandise. Ok, got it. After a few too many thank you’s I went on my merry way once again with the new 2 year old suit.

Overall impression? I’m happy with Decathlon since they did the right thing and didn’t tell me I was “wrong”, but it was a little strange that it had to be made so clear that they were doing me a huge favor. In any case, I’ll take the gesture/favor and am pretty sure they won’t be going bankrupt because of this incident! The next time I need some sports items I’ll be heading back there.