Does anyone really understand what’s going on in Madrid or the current Covid-19 confinement measures? If so, please fill me in! Literally, every day there are new rules or restrictions, rules that have changed, new confined areas, etc. I have never seen communications and messages change so quickly and be so confusing at the same time. Now I completely understand that this is an unprecedented and very complicated situation, and I know the government is trying to figure out what they think is the best way to handle the escalating crisis, but let’s get back to Leadership 101 and Communication skills for a minute. Maybe I’m influenced by the fact that I work at a business school, but I’m seeing the result of unclear communication in action…
Two words: Transparent and Clear
Leaders should be empathetic and honest with people, being transparent in their messages. At the same time the messages should be clear. Otherwise, you’re just adding more confusion and uncertainty to the crisis.
Hey leaders! Here’s an article that might help you!: https://www.forbes.com/sites/joyceearussell/2020/07/26/leading-in-times-of-crisis/?sh=66e4cf116ed2
In general if you listen to any conversation these days around here it’s about how confusing everything is and people not knowing where they can go and not. How can the government expect people to comply with the rules if we don’t even understand them?
One thing I’ve seen happen continuously as well, apart from confusing rules is that the government or towns will announce that there will be some new restrictions and will give a bit of detail, but the restrictions won’t be in effect until a few days from then. Why give so much notice if it’s only going to create more uncertainty? A little time I can understand, but I don’t see the need to wait 3 days, announcing something early Friday that won’t take effect until Monday.
On Monday most of my town, Majadahonda, went under lockdown (you can only go in and out for specific reasons like medical appointements, work, etc.). I say most of my town since specifically the area where I live wasn’t confined. Now, just 4 days later it’s been announced that starting Monday (yes, in 3 days) my area as well will be confined. So now all of Majadahonda is under confinement, but does that mean I can travel freely within the whole town (i.e. can I go to Mercadona that’s in “the other zone”? Some people think yes, some people think no. All I know is that I’m going to run any errands for things I need this weekend since I won’t be able to starting Monday (and this is exactly why they shouldn’t announce restrictions with so much advance notice!)
I spent a good amount of time studying a pdf map of my town with the confined areas marked off to try to figure out where I could go and not. You’re talking to someone who can get lost in a parking garage…now I’m studying pdf maps with a magnifying glass. This can’t end well…
Clearly Spain isn’t the only place where things are getting worse – France and Germany just announced tough restrictions. Apart from Australia and New Zealand, it looks like everyone is riding the second wave. In any case, as I always say, I just hope that these measures actually do something and prevent the virus from spreading further. And prevent us being confined inside our homes -again!