International travel alone with an infant, a layover, and a broken stroller (Part II – Delta/KLM)

Unfortunately, similar to the trip with my infant at 4 months, I had a negative experience on the trip back home to Spain that marked the entire trip.

The plane ride from Boston-Amsterdam went more or less smoothly after securing the baby bassinet. (Note: I was told at check-in in Boston that they couldn’t assign me the seat with the baby bassinet. Apparently the only way to do this was to go to the counter at the gate and request it. I still don’t understand why this was not possible as I was given the baby bassinet on the way going…) Tip: make sure to get to the gate early to be the first to request the bassinet. I was the first in line and was able to get my seat switched, but if I hadn’t been lucky… Also, note that the bassinet weight limit is 25 lbs (printed directly on the bassinet), although the flight attendants mistakenly told me it was 10 lbs before attaching it to the wall.

When I arrived in Amsterdam with my infant half asleep and my 3 carry-on bags in my arms, I stepped out of the plane to find my (not cheap) stroller completely broken (and dirty). Delta had completely broken the stroller frame on both sides, and I was unable to put my infant in it. Not the best way to be greeted when you’re traveling alone and have a layover to catch. Fortunately, the Delta/KLM agents in Amsterdam were helpful and accompanied me to the KLM desk to file a damage report on-site and helped me to tape up the stroller enough to be able to put my infant in it to walk to my next flight. Tip: buy a cheap stroller for traveling. We only have one expensive stroller and traveled with this one, but damage to a 200 euro stroller isn’t as bad as that to a 1000 euro one…

broken side 1Broken stroller frontBroken stroller side zoom

Now the next test will be the response to the detailed damage claim that I just filed online with Delta. Supposedly I should receive a response in 10 days. To be continued…

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One thought on “International travel alone with an infant, a layover, and a broken stroller (Part II – Delta/KLM)

  1. Pingback: Can airlines really deliver good experiences? Listen up Iberia Customer Experience! | Spanishized: Insights from an American in Spain

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